This page provides you the information necessary to become a active user of the CommunityLink program.
To offer Voluntary Services, donate Goods or to be a Goods or Service recipient, you need to register in the CommunityLink web portal. For all the services you will need a single login.
The following sections describe how to use CommunityLink web portal.
How to Register
1. Visit the CommunityLink web portal at OzLanka – CommunityLink – OzLanka – CommunityLink
2. Select “Log in”.
3. You need to select whether you need to be just a Goods or Service recipient (i.e. customer) or you need to be a Voluntary Service provider or a Goods donor (i.e. vendor) as well.
4. If you register as a vendor more field needs to be completed. In this example, we will register as a vendor.
5. You can use your name as the “Shop Name”. Note that “Shop URL” is automatically filled.
6. Read and agree to the terms and conditions.
7. Select Register.
8. You will receive an email for your password reset.
9. Select “Set your new password”. This will take you to the web portal for you to set the password.
10. Set your password and save.
11. Select “Go to Vendor Dashboard”.
12. You will get the following screen, stating that your account is enabled. In Community web portal all the users have to be approved by the CommunityLink admin team for cyber security reasons.
13. Once the CommunityLink admin approves your registration, you will receive an email.
14. Select the “Login Here” link in the email. (You can just login to the account as well.)
15. Now select “Go to Vendor Dashboard”.
16. Note that CommunityLink uses an industry standard marketplace software with customisation. Hence some of the wordings may give the look of a commercial marketplace.
17. The registration is now complete.
How to offer a Voluntary Service or Donate a Good
1. In this user guide, we will explain step by step how to enter a Voluntary Service. Publishing a donation item is very similar except few differences. These differences are identified in the steps.
2. Login to the CommunityLink web portal at My Account – OzLanka – CommunityLink, with your email address and password.
3. Select Products and Services.
4. This is your first Voluntary Service or Goods donation. Hence there are no products in your list.
5. Select “Add new product”. Enter the essential fields. As an example:
Title: Digital Literacy Support for Seniors
Category: Services->Seniors and Aged Care – Digital Literacy
Do not fill Product type, Price, Discounted Price, Brand and Tags
Short Description: Digital Literacy Support for Seniors
Description: Support the seniors to be comfortable with basic digital literacy skills such as email, whatsapp, use of government websites, cyber security tips etc. Can support over the phone, online and in-person when convenient.
Select “Upload a product cover image” . The image size can ideally be 600 x 600 pixels. The image type can be .jpg, .png etc.
6. Select save Product.
7. Once you save the product, the screen will say “The product has been saved successfully” and “Pending Review”. This is because the service you entered has to be accepted by the CommunityLink admin team.
8. The CommunityLink admin team will review and make improvements to the post where required. The first one of few services you post will be reviewed by the admin team to maintain the quality of the posts and to protect the site from cyber security point of view. Once the admin team is confident that the user’s posts are appropriate and of high quality, the admin team may allow you to post the services or goods without review.
9. Once the Voluntary Service is approved, you will receive an email confirming the approval.
10. Now under your login, you should be able to see the Voluntary Service you published.
11. In the CommunityLink web portal, it will show as a service available.
12. If another community member requests your service, then you will receive an email with the requestor name and contact details.
13. If you click on the order number in email, you will be taken to the Service request. You may need to login, if you are not logged in at that time.
14. Now you can communicate with the person who requested the service, as you have the requester’s name, phone number and email address.
15. After the service provision is completed, you need to make the service provision completed in the system. In the order screen, under “Order Status”, select Edit.
16. From the drop down list select “Completed” and then select “Update”. Now the Order Status is shown as “Completed”.
How to receive a Voluntary Service or a Good
1. In this user guide, we will explain step by step how to receive a Voluntary Service. Receiving a donated item is very similar.
2. Say you need to request a voluntary service e.g Digital Literacy for Seniors.
3. Login to to the CommunityLink web portal and search for the service you need.
4. Select “Add to cart”. Then select View the cart.
5. Select Checkout and complete your order.
6. Once the service request is submitted, you will receive an email.
7. The Voluntary Service Provider will also receive an email about the request with your contact details. The Voluntary Service Provider will contact you and you can get the service provision progressed.
8. Once the service provision is completed, the Voluntary Service Provider will mark the request as completed. Then, you will receive an email stating that the request is completed.
